YOUR SAFETY IS IMPORTANT TO US

To ensure your journey is smooth, please follow the safety guidelines below.

1 NO RUNNING

No running is allowed on board or on landings.

2 STAY AWAY FROM STAIRS AND RAMPS

During docking, stay clear of stairs, ramps and landings until the ferry comes to a complete stop at the dock. Failure to do so may result in personal injury.

3 LISTEN

In case of emergency, listen for announcements and instructions from the crew.

4 LOCATE LIFE JACKETS

Familiarise yourself with the location of the life jackets on this ferry. Life jackets are located on both decks of all Puerto Rico ferries. On the main deck, life jackets are located at the rear of the vessels, outside the doors in a container labelled 'Life Jackets'. On the upper deck, life jackets are located on both sides of the stairs in containers labelled 'Life Jackets'. Instructions for their use are posted throughout the ferry.

5 BOARDING

GROUP A: PRIORITY BOARDING

• Individuals eligible for the priority boarding line
• Pregnant women
• Individuals 60 years of age or older
Identification must be provided in the form of proof of age issued by a state or federal government authority.
• Individuals with disabilities certified by the Department of Health
Wheelchairs are available for use if needed. Caregivers are asked to remain with the person in their care and assist with the boarding process.
If you need information about our services in a format other than the one provided or require another reasonable accommodation, please call 1-888-962-0621 to request it.

GROUP B: RESIDENTS

GROUP C: NON-RESIDENTS AND TOURISTS

6 ASK FOR HELP

For assistance, please consult crew members

ON BOARD PUERTO RICO VESSELS CODE OF CONDUCT

Our code of conduct adds to the quality of your journey. Crew members take this seriously to provide the best service.

1 Let's maintain security and transparency

No person shall engage in disorderly behaviour at disembarkation sites or on ferries. Disorderly behaviour includes, but is not limited to, acts that endanger the safety of self and/or others and that disrupt crew members and the normal operation of the ferries.

2 Please do not litter on the ferry.

Do not litter: take all rubbish with you when you disembark the ferry.

3 Take up only the space you need

Lying down on seats and benches on board ferries is prohibited. No person may occupy more than one seat. No person may place personal belongings on seats and benches in such a way as to interfere with their use by others.

4 No smoking on board

Smoking and the use of electronic cigarettes is prohibited on board ferries at all times. Smoking and the use of e-cigarettes is also prohibited in all enclosed areas of the terminal and is only permitted in designated areas of the terminal.

5 Once berthed at the destination, you must disembark.

No person shall remain on any ferry or in any terminal other than for transit or other purpose authorised by Puerto Rico Ferry.

6 Do not leave your hand luggage or your luggage unattended.

No person shall leave any property unattended on the ferries or place objects on the ground that may interfere with pedestrian traffic.

7 Weapons are not allowed

It is prohibited to carry a firearm or weapon on the ferries without authorisation.

8 Use your "sea legs"

No person shall ride a skateboard, scooter or bicycle, any other vehicle or device (except a wheelchair required for transit) on or across any part of the ferries. Bicycles and non-motorised scooters shall cross the ferries on foot.

9 Please be respectful to the crew on board.

No person shall do anything that may interfere with the effectiveness or accessibility of the systems or equipment installed or located on the ferries, including but not limited to the boarding gates and the public announcement and intercom system.

10 Unauthorised advertising on board is prohibited.

The distribution or publication of any literature or advertising or campaigning without the permission of Puerto Rico Ferry by Hornblower is prohibited.

11 Professional filming

Commercial use of video, photographic or audio recording equipment without the permission of Puerto Rico Ferry by Hornblower is prohibited.

12 We are here to keep you safe

All persons shall follow the instructions of the crew members.

13 Security

Upon entry to the premises, all passengers and their belongings are subject to screening or inspection. Failure to consent to or submit to screening or inspection will result in the denial or revocation of entry clearance.

14 Safety Rules and Prohibitions

  • Use of controlled substances is prohibited
  • Weapons are prohibited
  • The transport of batteries, gas, gasoline, diesel, and all types of flammable materials is prohibited.
  • No entry in swimsuits
  • The use of bicycles, tricycles, skateboards, or roller skates is prohibited in the terminal or on board
  • We are not responsible for lost or stolen items

SECURITY, RIGHTS, AND COMPLIANCE

REGISTRATION AND INSPECTION

At any time, a crew member, an employee of the Authority, or any other government entity may ask any passenger to present identification or other documents.
All persons, luggage, personal belongings, and vehicles are subject to random security inspections. The Coast Guard is authorized to conduct inspections without prior notice, which may result in delays.

LET US KNOW

Regarding irregularities in the use of public funds or matters that may constitute fraud or acts of public corruption.
Contact the Office of the Inspector General’s confidential hotline at 787-679-7979.
Send an email to: [email protected]
You may also submit your complaint or inquiry through www.oig.pr.gov/informa.

YOUR RIGHTS UNDER TITLE VI OF THE CIVIL RIGHTS ACT OF 1964 (42 U.S.C. § 2000D)

The Integrated Transportation Authority (ATI) operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act. Any person who believes they have been the victim of any discriminatory practice prohibited by law may file a complaint with the ATI’s Office of Civil Rights.
You can obtain more information about the programs and regulations administered by the Office of Civil Rights at www.ati.pr.gov. To file a complaint, please contact the ATI Office of Civil Rights at (787) 721-8787, ext. 53002, or via email at [email protected].

DOWNLOAD THE CITY EXPERIENCES APP

  • BUY AND STORE TICKETS

  • SCHEDULES

  • TRAVEL PLANNING

  • REAL-TIME UPDATES

  • LIVE VESSEL SEQUENCING

DOWNLOAD THE CITY EXPERIENCES APP TO BUY TICKETS, VIEW SCHEDULES AND SERVICE ALERTS, AND TRACK YOUR FERRY IN REAL TIME.